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About Us

Home About Us
[ What We Stand For ]

Four Rules We Refuse to Break

How we operate once your inbox is in our hands.

How It Works

Answers Beat Deflection

A ticket only counts as closed when the customer got a real answer. We report resolution and reopen rates, never how much mail we kept away from you.

Humans Own Hard Cases

The moment a thread needs judgment, our AI agent stops writing and hands it to your team or a Corefunc operator, with everything they need to decide.

Your Data Stays Yours

Your tickets, docs and CRM records serve your customers and no one else. No pooled training across accounts. Export or delete on request.

Measured, Not Promised

We baseline your first-response time, backlog and cost per ticket in week one, then publish the same numbers every month against it.

How It Works
Corefunc support operators reviewing escalated tickets
[ About Corefunc ]

Built Around How Support Desks Actually Work

Why We Started

B2B support queues keep running into the same math: a few dozen repeat questions drive most of the volume, and the answers are already sitting in the docs and the CRM.

What We Believe

Software should absorb the repetition and give people the judgment calls. So our AI agents answer what they know cold, in your tone, and escalate the rest with every piece of context a human needs.

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70 %
Target Auto-Resolution Rate
30 s
Target First Response
24 /7
Human Escalation on Premium
40 %
Target Cost Cut Per Ticket
[ FAQ ]

What Buyers Ask Before Handing Us the Inbox

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Still deciding? Send us a week of anonymized tickets and we will show you exactly which ones our AI agents would have resolved on their own.

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[email protected]
B2B teams handling roughly 500 to 50,000 support emails and tickets a month — SaaS, e-commerce, fintech and services companies whose queue grows faster than they can hire. If most of your volume is repeat questions with answers already in your docs and CRM, you are exactly who we built this for.
Trained Corefunc support operators, your own team, or both — you decide the split. Whoever picks up an escalated thread receives the conversation summary, the linked CRM record and a suggested resolution, so the first thing they do is decide, not dig. Around-the-clock operator cover is included on the Premium plan.
We connect your inbox, helpdesk and CRM, then train our AI agents on your ticket history, help center and macros. They run in shadow mode first, drafting replies your team approves, so you can read their work before a single customer sees it. Each ticket category goes live once its drafts clear the accuracy bar you set.
No. We take the volume that never needed a person: password resets, order status, billing lookups, the questions your macros already answer. Your team keeps the cases that turn on judgment, and the time it gets back can move up the stack — escalations, onboarding, retention, and writing the docs our AI agents answer from.
We record your baseline before go-live: first-response time, resolution rate, backlog size and cost per ticket. From then on you get the same figures monthly, plus reopen rate, escalation volume and customer satisfaction on AI-handled threads. If a number moves the wrong way, we tell you before you find it.