Privacy Policy
This Privacy Policy explains how Corefunc ("Corefunc", "we", "us" or "our") collects, uses and protects personal information when you visit our website, contact us, subscribe to our updates or use our AI support services. If you have questions, write to us at [email protected].
1. Information We Collect
Information you give us. When you book a demo, request a quote, subscribe to our updates or email us, we collect the details you provide, such as your name, work email, phone number, company, ticket volume and the content of your message.
Information collected automatically. When you visit the website, our hosting and service providers may log technical data such as your IP address, browser type, device type, the pages you visit and the time of your visit. The website may also use cookies or similar technologies to keep it working and to understand how it is used. You can block or delete cookies in your browser settings.
Customer Data. When an organization uses our services, our AI agents process the emails, tickets and CRM records that the organization connects to Corefunc. These may include personal information about its customers and staff ("Customer Data"). We process Customer Data on behalf of that organization and under our agreement with it.
2. How We Use Information
- To respond to your enquiries, run demos and prepare quotes.
- To send the updates and materials you subscribed to. You can unsubscribe at any time.
- To provide, maintain, secure and support our services.
- To improve the website and our services, using aggregated or de-identified data where possible.
- To comply with legal obligations and enforce our agreements.
We use Customer Data only to provide our services to the organization it belongs to. We do not use Customer Data to train models shared with other customers.
3. Legal Bases for Processing
Where data protection laws such as the GDPR apply, we rely on one or more of the following: your consent (for example, for marketing emails), the performance of a contract or steps taken before entering into one, our legitimate interests in running and improving our business, and compliance with legal obligations.
4. How We Share Information
We do not sell personal information. We share it only:
- With service providers that host, operate and support our website and services, such as infrastructure, email delivery and AI model providers, under contracts that limit how they may use the data.
- With the organization that owns the Customer Data, and with the people it authorizes.
- When required by law, or to protect the rights, safety and security of Corefunc, our customers or others.
- In connection with a merger, acquisition or sale of assets, subject to this policy.
5. Data Security
Customer Data is scoped to each customer's own workspace and encrypted in transit and at rest. Access is limited to the Corefunc staff and operators who need it to deliver the service to that customer. No method of transmission or storage is completely secure, but we work to protect personal information against unauthorized access, loss and misuse.
6. Data Retention
We keep personal information only as long as we need it for the purposes described in this policy or as required by law. Customer Data is deleted at the customer's request when the contract ends. Subscriber data is kept until you unsubscribe.
7. International Transfers
We and our service providers may process personal information in countries other than yours. Where the law requires it, we use appropriate safeguards for these transfers, such as standard contractual clauses.
8. Your Rights
Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to or restrict certain processing, and to withdraw consent at any time. To exercise these rights, contact us at [email protected]. If your information is part of Customer Data, please contact the organization that uses Corefunc, and we will help it respond to your request.
9. Children
Our website and services are built for businesses and are not directed to children. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this policy from time to time. When we do, we will change the effective date above and, if the changes are significant, give notice on the website or by email.
11. Contact Us
Questions about this policy or your personal information: [email protected]. See also our Terms & Conditions.