Terms & Conditions
These Terms & Conditions ("Terms") govern your use of the Corefunc website and services. By using the website or our services, you agree to these Terms. If you use our services on behalf of an organization, you confirm that you are authorized to accept these Terms for it, and "you" refers to that organization.
1. Our Services
Corefunc provides AI agents that read, answer and route customer emails and tickets, connect to your helpdesk and CRM, and escalate cases to your team or to Corefunc operators, depending on your plan. The features, limits and service levels of each plan are described on our pricing page and in your order form or customer agreement. If those documents conflict with these Terms, the order form or customer agreement prevails.
2. Your Account and Connected Systems
You are responsible for your account credentials and for the mailboxes, helpdesks and CRM systems you connect. You confirm that you have the rights and permissions needed to give us access to them and to the data they contain.
3. Plans, Billing and Renewal
- Monthly plans renew month to month. You can cancel before the next renewal date.
- Annual plans are billed in advance and cost twelve months for the price of ten.
- Upgrades apply the same day and are prorated. Downgrades take effect at your next renewal.
- Conversations above your plan allowance are billed at the per-conversation rate agreed when you sign up.
- Custom plans follow the term and pricing agreed with our sales team.
Prices exclude applicable taxes unless stated otherwise. Refunds, if any, are handled as set out in your order form or as required by law.
4. Your Data
You keep all rights to the data you connect to Corefunc. You grant us the rights we need to host, process and transmit that data in order to provide and support the services for you. We handle personal information as described in our Privacy Policy and in any data processing agreement between us.
5. AI-Generated Responses
Our AI agents write replies automatically. They work from your own history, documentation and CRM records and route uncertain cases to a human, but AI-generated content can still be inaccurate or incomplete. You control which topics are answered automatically, your escalation rules, and whether replies are reviewed in shadow mode before they are sent. You remain responsible for the responses sent to your customers under the configuration you approve.
6. Acceptable Use
You agree not to:
- use the services for unlawful, harmful, fraudulent or deceptive purposes, or to send spam;
- process data you do not have the right to process;
- access the services or other customers' data without authorization, or disrupt their operation;
- reverse engineer, copy or resell the services, except where the law expressly allows it.
7. Intellectual Property
Corefunc and its licensors own the website, the services and all related software and content. These Terms give you a limited right to use the services during your subscription and do not transfer ownership. If you send us feedback, we may use it without obligation to you.
8. Third-Party Services
The services connect to third-party products such as mail providers, helpdesks and CRMs. Your use of those products is governed by their own terms, and we are not responsible for them.
9. Disclaimers
Except as expressly stated in your order form or customer agreement, the website and services are provided "as is" and "as available", without warranties of any kind, to the extent permitted by law.
10. Limitation of Liability
To the extent permitted by law, Corefunc is not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability arising out of these Terms or the services is limited to the fees you paid us in the twelve months before the event giving rise to the claim.
11. Termination
You can stop using the services at any time under the cancellation terms of your plan. We may suspend or end your access if you materially breach these Terms. When access ends, your right to use the services ends too, and we handle your data as described in our Privacy Policy and your agreement with us.
12. Changes to These Terms
We may update these Terms from time to time. We will change the effective date above and, for significant changes, give notice on the website or by email. Continuing to use the services after the changes take effect means you accept the updated Terms.
13. Governing Law
The governing law and the venue for disputes are set out in your order form or customer agreement.
14. Contact Us
Questions about these Terms: [email protected].