How It Works

Connect Your Inbox

Our AI agents sit on the support address and ticket queue you already run. Nothing moves, nothing rebrands, and customers keep emailing the same place.

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01.

Learn From Your History

We index your resolved tickets, help center articles, internal runbooks and saved macros. They answer in your voice, quoting your policies, not generic advice.

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02.

Draft and Send Answers

Routine questions get a complete reply in under 30 seconds, in the same thread the customer opened. Nights, weekends and Monday backlogs included.

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03.

Act Inside Your CRM

Order status, plan tier, renewal date, open invoices: our AI agents read the record before replying, then write back. They update fields, set tags and close what they solved.

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04.

Escalate With Context

Refunds, angry threads and anything ambiguous go to a human, ours or yours, with a written summary, the account timeline and a suggested resolution attached.

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05.

Measure and Improve

Watch resolution rate, first-response time and escalation reasons by topic. Every question an AI agent got wrong last week becomes an approved answer this week.

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06.

Onboarding

Answering Live Tickets in Three Weeks.

Week 1: Connect and Train.

You grant read access to one mailbox and your helpdesk. We ingest two years of resolved threads, your macros and your docs, then tune tone and policy with your lead.

Week 2: Pilot in Shadow Mode.

Our AI agents draft every reply and send none. Your team approves, edits or rejects each draft in one click, and each correction trains them before a customer sees it.

Week 3: Go Live With Escalation.

We switch on auto-send for the topics that cleared your accuracy bar. Everything else routes to a human with full context, and we widen scope every week after.

Integrations

Runs on the Stack Your Team Already Uses.

We connect to your mail provider, helpdesk and CRM through their own APIs, so tickets and records stay exactly where your team works today. Need a connector we do not list yet? We build it during onboarding.

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